Terms of Service

Understanding our mutual rights, responsibilities, and the terms governing your use of Xbox Gift Zone services.

Last Updated: January 15, 2025

Important: These Terms of Service constitute a legally binding agreement between you and Xbox Gift Zone. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.

1. Acceptance of Terms

Welcome to Xbox Gift Zone ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

2. Description of Service

Xbox Gift Zone is a digital marketplace specializing in the sale of Xbox gift cards and digital codes. Our services include:

  • Digital Gift Card Sales: Xbox gift cards in various denominations from $5 to $100
  • Instant Digital Delivery: Email delivery of 25-character redemption codes
  • Customer Support: Assistance with orders, redemption, and technical issues
  • Account Management: User accounts for order history and preferences
  • Secure Payment Processing: Safe and encrypted payment transactions

Our digital products are legitimate Xbox gift cards that can be redeemed on Xbox consoles, Windows PCs, Xbox mobile apps, and the Microsoft Store. All codes are sourced through authorized channels and are backed by our authenticity guarantee.

3. Eligibility and Account Requirements

Age Requirements

You must be at least 18 years old to use our services or make purchases. Users between 13 and 17 years old may use our services only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

Account Creation

To make purchases, you may be required to create an account. When creating an account, you must:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

Geographic Restrictions

Our services are available to users in regions where Xbox gift cards are officially supported. Certain products may have regional restrictions, and it is your responsibility to ensure compatibility with your region before purchase.

4. Purchase Terms and Conditions

Pricing and Payment

All prices are clearly displayed in USD and include any applicable taxes. We accept major credit cards, debit cards, and other payment methods as specified on our website. Payment must be completed in full before digital delivery of your purchase.

Order Processing

Orders are typically processed within 10 minutes of successful payment verification. Processing times may be longer during peak periods or if additional verification is required for security purposes. We reserve the right to reject or cancel any order at our discretion.

Verification Requirements

For security and fraud prevention, we may require additional verification for certain orders, including:

  • Identity verification for large orders
  • Payment method verification
  • Address confirmation
  • Phone number verification

Fraud Prevention: We employ sophisticated fraud detection systems. Orders flagged for potential fraud may be delayed or cancelled. This protects both our business and legitimate customers.

5. Digital Product Delivery

Delivery Method

All Xbox gift cards are delivered as digital codes via email to the address provided during purchase. Physical products are not shipped. Delivery typically occurs within 10 minutes but may take up to 24 hours in exceptional circumstances.

Code Validity and Usage

Xbox gift card codes provided by us are:

  • Valid for redemption on Xbox platforms and Microsoft Store
  • Non-transferable once redeemed to an account
  • Subject to Microsoft's terms and conditions
  • Not reloadable or refillable
  • Free from expiration dates (retail gift cards only)

Redemption Support

We provide guidance on code redemption, but actual redemption occurs through Microsoft's systems. For redemption issues related to Microsoft's platform, you may need to contact Microsoft support directly.

6. Refunds and Returns Policy

Digital Product Nature

Due to the digital nature of our products, all sales are generally final once the digital code has been delivered and can be verified as valid. However, we may offer refunds or exchanges in specific circumstances:

Eligible Refund Situations

  • Technical error resulting in an invalid or non-working code
  • Duplicate delivery of the same code
  • Delivery to an incorrect email address due to our error
  • System error resulting in incorrect product delivery
  • Fraudulent activity on your account

Refund Process

To request a refund, contact our customer support within 7 days of purchase with your order information. Refunds, when approved, will be processed to the original payment method within 5-10 business days.

Non-Refundable Circumstances

Refunds will not be provided for:

  • Change of mind after purchase
  • Codes that have been successfully redeemed
  • Purchasing the wrong denomination
  • Regional compatibility issues not disclosed at time of purchase
  • Loss of email containing the code

7. Prohibited Uses

You agree not to use our services for any unlawful or prohibited purposes, including but not limited to:

Fraudulent Activities

  • Using stolen or unauthorized payment methods
  • Providing false or misleading information
  • Attempting to circumvent security measures
  • Creating multiple accounts to exploit promotions

Resale Restrictions

  • Reselling gift codes for commercial purposes without authorization
  • Bulk purchasing for unauthorized distribution
  • Using automated systems to make purchases
  • Transferring accounts or codes in violation of platform terms

System Abuse

  • Attempting to hack, disrupt, or compromise our systems
  • Using automated tools or bots to interact with our website
  • Overloading our servers with excessive requests
  • Reverse engineering or copying our technology

8. Intellectual Property Rights

Our Content

All content on our website, including text, graphics, logos, images, software, and design, is owned by Xbox Gift Zone or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Third-Party Trademarks

Xbox, Microsoft, and related trademarks are the property of Microsoft Corporation. We are an independent retailer and are not affiliated with, endorsed by, or sponsored by Microsoft Corporation.

User-Generated Content

Any content you submit to us (reviews, feedback, suggestions) may be used by us for business purposes. You retain ownership but grant us a perpetual, royalty-free license to use such content.

9. Limitation of Liability

Service Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free service.

Liability Limitations

To the maximum extent permitted by law, Xbox Gift Zone shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenue
  • Loss of data or information
  • Business interruption
  • Personal injury or property damage

Our total liability for any claims related to our services shall not exceed the amount you paid for the specific product or service that gave rise to the claim.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.

10. Termination

Termination by You

You may stop using our services at any time. If you have an account, you may request account deletion by contacting customer support.

Termination by Us

We reserve the right to suspend or terminate your access to our services immediately, without prior notice, for:

  • Violation of these Terms of Service
  • Fraudulent or illegal activity
  • Abuse of our systems or staff
  • Non-payment of fees
  • Extended periods of inactivity

Effect of Termination

Upon termination, your right to use our services will cease immediately. Previously purchased digital products will remain valid according to their terms, but access to our platform and support may be restricted.

11. Governing Law and Dispute Resolution

Applicable Law

These Terms shall be governed by and construed in accordance with applicable local laws, without regard to conflict of law principles.

Dispute Resolution

We encourage resolution of disputes through direct communication with our customer support team. For disputes that cannot be resolved informally, both parties agree to seek resolution through binding arbitration before pursuing litigation.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12. Contact Information

If you have questions about these Terms of Service or need to contact us regarding your account or orders, please reach out through the following channels:

Customer Support Email: [email protected]

Response Time: We aim to respond to all inquiries within 24 hours

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)

Emergency Support: Available for urgent payment or security issues

Legal Notices

For formal legal notices or concerns regarding these Terms, please send written correspondence to our designated contact address, which will be provided upon request for legitimate legal purposes.

Important: These Terms of Service constitute the entire agreement between you and Xbox Gift Zone regarding the use of our services. Any modifications must be made in writing and agreed to by both parties.

By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service as they may be amended from time to time.